1. Agreement to Terms

Welcome to Royal Retails. By accessing or using our website royalretails.shop, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the site constitutes acceptance of the modified Terms.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age and have the legal capacity to enter into a binding contract.

2.2 Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

2.3 Prohibited Activities

You agree NOT to:

• Use the site for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, copy, or reproduce site content without permission
• Impersonate another person or entity
• Engage in fraudulent activities or payment disputes

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Product images are for illustration purposes and may differ from actual items
• Colors may vary due to screen settings
• We do not warrant that product descriptions are error-free
• Product availability is subject to change without notice

3.2 Pricing

All prices are displayed in British Pounds (GBP) unless otherwise stated. Prices include VAT where applicable. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors (even after order placement)
• Cancel orders placed at incorrect prices

Additional charges may apply for shipping, customs duties, or taxes depending on your location.

3.3 Product Availability

Products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

4. Orders and Payment

4.1 Order Process

When you place an order:

• You make an offer to purchase the products
• We send an order confirmation email (this is not acceptance)
• A contract is formed when we dispatch the products
• We reserve the right to refuse or cancel any order

4.2 Payment

We accept payment via:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Digital Wallets (Apple Pay, Google Pay)

All payments are processed securely through Stripe. We do not store your full card details. Payment must be received before order fulfillment.

4.3 Order Cancellation

You may cancel your order before it is dispatched by contacting customer support. Once dispatched, standard return policies apply.

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping options with different delivery times and costs. Shipping fees are calculated at checkout based on your location and selected method.

5.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Incorrect shipping information
• Public holidays

5.3 International Shipping

For international orders:

• You are responsible for customs duties, taxes, and import fees
• Delivery times may be longer due to customs processing
• Some products may not be available for international shipping

5.4 Failed Deliveries

If delivery fails due to incorrect address information or unavailability to receive the package, additional shipping charges may apply for re-delivery.

6. Returns and Refunds

6.1 Return Policy (UK Customers)

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the product without giving any reason.

To exercise this right:

• Contact us within 14 days of receipt
• Return the product within 14 days of cancellation notice
• Products must be unused, in original packaging, with all tags attached
• You are responsible for return shipping costs

6.2 Exceptions

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods
• Hygiene products (if seal is broken)
• Digital downloads
• Items marked as "Final Sale" or "Non-Returnable"

6.3 Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photos
• We will arrange a replacement or full refund (including shipping)
• You will not be charged for return shipping

6.4 Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable (unless product is faulty)
• You will receive an email confirmation when refund is processed

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Royal Retails or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or branding without authorization
• Frame or mirror any part of the website

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We do not guarantee uninterrupted or error-free website operation
• We are not responsible for third-party websites or services

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UK law.

9. Warranty Disclaimer

Products are sold "as is" and "as available." We make no warranties, express or implied, regarding:

• Product quality, merchantability, or fitness for a particular purpose
• Accuracy of product descriptions
• Compatibility with your devices or systems

This does not affect your statutory rights under UK consumer protection laws.

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10.2 Complaints

If you have a complaint, please contact our customer support team. We will make every effort to resolve the issue promptly and fairly.

11. Third-Party Services

We use third-party services for:

• Payment processing (Stripe)
• Order fulfillment (AliExpress and other suppliers)
• Shipping and logistics
• Analytics and marketing

These services have their own terms and privacy policies. We are not responsible for their actions or omissions.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Us

For questions about these Terms, please contact us: