Shipping & Returns

Fast, reliable shipping with hassle-free returns. Your satisfaction is our priority.

Fast Shipping

UK delivery in 7-15 days

Order Tracking

Track your package every step

14-Day Returns

Easy returns & refunds

Shipping Information

Shipping Methods & Costs

Standard Shipping (UK)

7-15 business days

£4.99

Express Shipping (UK)

5-10 business days

£9.99

International Shipping

10-25 business days

£12.99+

Free Shipping

On orders over £50 (UK only)

FREE

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Order Tracking

Once your order ships, you'll receive:

  • Email notification with tracking number
  • Real-time tracking updates
  • Estimated delivery date
  • Delivery confirmation

International Shipping

Worldwide Delivery

We ship to most countries worldwide. International shipping costs and delivery times vary by destination.

Customs & Import Duties

⚠️ Important Notice

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in your order total and are collected by customs authorities upon delivery.

Popular Destinations

🇪🇺 European Union

12-20 business days | From £12.99

🇺🇸 United States

15-25 business days | From £14.99

🇨🇦 Canada

15-25 business days | From £14.99

🇦🇺 Australia

20-30 business days | From £16.99

Returns & Refunds

14-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of delivery for a full refund.

Return Conditions

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include all original packaging and tags
  • Include all accessories and manuals
  • Not be damaged or altered

Non-Returnable Items

  • Personalized or custom-made products
  • Hygiene products (if seal is broken)
  • Perishable goods
  • Digital downloads
  • Items marked as "Final Sale"

How to Return

1

Contact Support

Email us at [email protected] with your order number

2

Get Return Authorization

We'll provide a return address and instructions

3

Ship the Item

Package securely and ship with tracking

4

Receive Refund

Refund processed within 5-7 days of receiving return

Return Shipping Costs

  • Standard Returns: Customer pays return shipping
  • Defective/Damaged Items: We cover return shipping costs
  • Wrong Item Sent: We cover return shipping and send correct item

Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective item, we'll make it right.

What to Do

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • Include your order number and description of the issue

Resolution Options

  • Full refund (including original shipping)
  • Free replacement item
  • Partial refund if you wish to keep the item

✓ Quality Guarantee

All products are inspected before shipping. If you receive a defective item, we'll replace it or refund you immediately—no questions asked.

Frequently Asked Questions

Do you ship to my country?

We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

You'll receive a tracking number via email once your order ships. You can also track your order in your account dashboard.

What if my package is lost?

If your package is lost in transit, contact us immediately. We'll work with the carrier to locate it or send a replacement.

Can I change my shipping address?

Contact us as soon as possible if you need to change your address. We can update it if the order hasn't been dispatched yet.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 days for the refund to appear in your account.

Still Have Questions?

Our customer support team is here to help!

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